Tutorial · 8 min read

How to Export Shopify App Store Reviews to CSV & Excel

Pull every merchant review from any Shopify App Store listing into a clean spreadsheet — with star rating, review date, and how long each merchant has actually used the app.

Shopify App Store reviews are some of the most decision-rich feedback on the web. Unlike anonymous consumer ratings, each review is written by a real merchant running a real store, and Shopify often shows exactly how long that merchant has used the app. That one detail — honeymoon reviewer versus battle-tested year-one user — changes how you should weigh everything they say. The catch is that the App Store gives you no export button, no public API for review text, and pagination that buries hundreds of reviews behind endless clicks.

This guide shows you how to export Shopify app reviews to CSV or Excel in three steps using the Shopify App Reviews Exporter, then how to turn that raw data into real product and competitive insight. It works on your own app listing or any competitor's — no account or developer credentials required.

What gets exported from the Shopify App Store

Each row in your export maps to a single merchant review on the listing. The extractor captures the structured fields Shopify renders on the page, so you get analyzable columns instead of a wall of copy-pasted text:

rating — the 1–5 star score the merchant left
review_text — the full written review body
review_date — when the review was posted
merchant_name — the store or merchant who wrote it
store_type — industry or store category, when shown
time_using_app — how long the merchant has used the app
developer_reply — the developer's public response, if any

Sample CSV header

Your downloaded file opens cleanly in Excel, Google Sheets, or any BI tool with this column layout:

rating,review_text,review_date,merchant_name,store_type,time_using_app,developer_reply

Export Shopify app reviews in 3 steps

1. Install the extension

Open the Shopify App Reviews Exporter on the Chrome Web Store and click Add to Chrome. Confirm the install and pin the icon so it's one click away. It runs entirely in your browser — no account, no signup, no developer API key.

2. Navigate to the app's reviews page

Go to the App Store listing you care about and open its reviews tab. The URL pattern looks like apps.shopify.com/[app-handle]/reviews. This works on your own published app or any competitor's listing — the reviews are public.

3. Extract and download

Click the extension icon and start the export. It auto-paginates through every page of reviews so you don't have to click Next hundreds of times, then hands you a ready-to-use CSV (or Excel) file. Open it in your spreadsheet tool and start slicing.

Shopify-specific tips and quirks

Shopify App Store reviews behave differently from generic product or app-store ratings. Knowing these quirks is the difference between a spreadsheet and an insight engine:

Time-using-app is your secret weapon

Reviews are written by merchants who frequently state how long they've used the app. The time_using_app field uniquely lets you separate honeymoon reviews from long-term sentiment — a glowing 5-star from someone who installed yesterday means something very different from one written after a year in production.

Developer replies signal support quality

The developer_reply column is a strong proxy for how an app team handles support. Scan whether negative reviews get thoughtful, fast responses or canned boilerplate — it tells you a lot about the team behind a competitor.

App updates trigger rating swings

A single bad release can spark a wave of 1-star reviews overnight. Plotting review_date against rating is the fastest way to pinpoint exactly which update broke trust — for your app or a rival's.

Billing and pricing friction is common

Merchants frequently raise billing surprises and pricing complaints. These show up disproportionately in negative reviews, so keyword-flagging charge and price mentions quickly sizes how much of the discontent is about money versus the product itself.

Store type reveals your real audience

Some reviews expose store_type or industry. Grouping sentiment by store type tells you which verticals love an app and which struggle — gold for Shopify app developers doing competitive research before building.

Turn Shopify app reviews into insights

Once the data is in a spreadsheet, three quick recipes deliver outsized returns:

Onboarding vs. retention sentiment

Split reviews by time_using_app — under one month versus over one year — and compare average rating and themes. If early sentiment is high but long-term sentiment drops, you've found a retention problem hiding behind a healthy headline score.

Catch the bad release

Plot rating by review_date on a timeline. A sudden cluster of 1-star reviews almost always lines up with a specific update — now you know which version to investigate.

Size the pricing friction

Keyword-flag billing, charge, and price mentions to quantify how much negative sentiment is really about cost — a roadmap for repricing or clearer billing communication.

Who uses exported Shopify app reviews

App developers

Run competitive research on rival apps — their strengths, complaints, and support gaps — before shipping your own feature set.

Founders validating a market

Read the unmet needs in negative reviews of incumbents to pressure-test a new app idea before writing a line of code.

Product teams

Mine merchant feature requests at scale and prioritize the roadmap around what real stores keep asking for.

Support leaders

Benchmark support quality by comparing developer reply rates and tone against competitors in the same category.

Frequently Asked Questions

Does it capture how long the merchant used the app?

Yes. When Shopify displays it, the time_using_app value is captured in its own column, so you can segment honeymoon reviews from long-term sentiment.

Can I export a competitor app's reviews?

Yes. App Store reviews are public, so you can export any listing's reviews — your own or a competitor's — using the same three steps.

Does it capture developer replies?

Yes. The public developer_reply for each review is included, letting you benchmark how responsive a team is to merchant feedback.

How many reviews can I export?

The extension auto-paginates through the entire reviews section, so you can pull everything on the listing — from a handful to many thousands of reviews — in one run.

Do I need an account?

No. There's no signup, login, or Shopify developer credential required. Install the extension, open the reviews page, and export.

Ready to export Shopify app reviews?

Install the exporter and turn any App Store listing into a clean, analyzable spreadsheet in minutes.

Get the Shopify App Reviews Exporter

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