Tutorial · 8 min read

Export Etsy Reviews to CSV & Excel

Pull every review from any Etsy shop or listing into a clean spreadsheet — complete with the item each buyer purchased — so you can analyze product quality, supplier reliability, and seasonal trends.

Etsy reviews are a goldmine for resellers, dropshippers, and indie makers, but the marketplace gives you no download button and no public reviews API. Scrolling through hundreds of testimonials in a browser tab is fine for a quick gut-check, yet useless the moment you want to compute an average rating by product, track shipping complaints month over month, or compare two competing shops side by side. To do real analysis you need the data in rows and columns.

That is exactly what the Etsy Reviews Exporter does. It runs as a Chrome extension, reads the reviews already rendered on the page, and writes them to a CSV or Excel file in a couple of clicks. No account, no scraping setup, no copy-paste — and crucially, it keeps the link between each review and the specific item that was purchased, which is the detail that makes Etsy data worth analyzing in the first place.

What gets exported from Etsy

Each row in your export represents one review, with the following fields captured for every entry:

rating — the star score (1–5) the buyer left for the order.
review_text — the full written review, where personalization and shipping feedback usually lives.
review_date — when the review was posted, used for any time-series or seasonal analysis.
buyer_username — the reviewer's public Etsy handle.
item_purchased — the exact product the review is attached to, so you can analyze per-product, not just per-shop.
seller_reply — the shop's public response, if any, revealing customer-service tone and recovery.

Sample CSV header

Your downloaded file opens directly in Excel, Google Sheets, or Numbers with these columns:

rating,review_text,review_date,buyer_username,item_purchased,seller_reply

Export Etsy reviews in 3 steps

1. Install the extension

Open the Add to Chrome page and confirm the install. The exporter sits in your toolbar and only activates on Etsy pages.

2. Navigate to the reviews

Go to any shop's reviews page at etsy.com/shop/[shop-name]/reviews. The tool also works on individual listing pages, so you can scope your export to a single product when you only care about one item.

3. Click and export

Open the extension, let it page through the reviews, and choose CSV or Excel. Within seconds you have a spreadsheet with every review and the matching item_purchased value filled in.

Etsy-specific tips and quirks

Etsy reviews do not behave like Amazon or app-store reviews. Keep these marketplace-specific realities in mind before you draw conclusions from the data.

Every review is tied to a specific item

Etsy attaches each review to the exact item_purchased, not just the shop. That means a shop's 4.8-star average can hide one product sitting at 4.1. Always pivot by item before you trust a single headline number.

Complaints skew toward customization and shipping

Because so many Etsy orders are personalized or made to order, negative review_text tends to be about a misspelled name, the wrong color, or a slow arrival — not the product's inherent quality. Read the words, not just the stars, when judging a maker.

Seller replies tell you about recovery

The seller_reply field exposes customer-service tone. A shop that responds to one-star reviews with calm, helpful fixes is a far safer supplier than one that argues or ignores them entirely.

Vintage and handmade shops differ — and photos stay behind

Vintage sellers field condition and as-described questions, while handmade shops field craftsmanship and customization ones, so do not benchmark them against each other blindly. Also note that review photos are not exported — the file contains text fields only. And since Etsy has no public shop-reviews API, a browser export like this is the only scalable way to get the data out at all.

Q4 distorts the picture

The holiday season inflates both review volume and shipping complaints. A spike in late-delivery reviews in November and December often reflects carrier backlogs, not a sudden drop in shop quality — filter by review_date before judging.

Turn Etsy reviews into insights

Once the data is in a spreadsheet, three recipes will surface most of what you need to know about a shop.

Find the product dragging the average down

Build a pivot table with item_purchased as rows and the average of rating as the value. Sort ascending and the weakest listings rise to the top instantly.

Rows: item_purchased | Values: AVERAGE(rating)

Detect seasonal satisfaction dips

Extract the month from review_date and average ratings per month to catch the post-holiday shipping slump.

=AVERAGEIFS(rating, month_col, "December")

Measure seller response rate

Flag rows where seller_reply is non-empty, then divide by total reviews to get a response rate — and check whether replied-to reviews correlate with follow-up rating recovery.

=COUNTIF(seller_reply, "<>") / COUNTA(rating)

Who uses exported Etsy reviews

Dropshippers & resellers

Vet a supplier before committing by reading the review_text and seller_reply of the exact items you plan to source.

Niche & competitor analysts

Compare ratings across competing shops in a niche to find underserved demand and the gripes nobody is fixing yet.

Product-idea validators

Test whether a product concept has real traction by mining item_purchased and rating volume across similar listings.

Seasonal demand trackers

Use review_date as a free demand signal to time inventory and spot quality drift during peak periods.

Frequently Asked Questions

Does it capture which item each review is about?

Yes. Every row carries the item_purchased value, so you can group reviews by product and find which listings outperform or underperform the shop average.

Do I need an Etsy account?

No. Shop and listing reviews are public, so the exporter reads what any visitor can already see. You never log in or share credentials.

Does it export review photos?

No — the export contains text fields only: rating, review_text, review_date, and the rest. Buyer-uploaded images are not included.

Can I export a single listing's reviews or the whole shop?

Both. Run it on etsy.com/shop/[shop-name]/reviews for the full shop, or on an individual listing page to scope the export to just that product.

How are personalized-order complaints reflected?

They show up in the review_text, usually describing a customization mistake or a shipping delay rather than a flaw in the item itself. Reading the text alongside the star rating is the only way to tell the two apart.

Ready to export your first Etsy shop?

Install the exporter and turn any Etsy reviews page into a clean, analysis-ready spreadsheet in under a minute.

Get the Etsy Reviews Exporter

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