Tutorial · 8 min read

Export Salesforce AppExchange Reviews to CSV & Excel

Pull verified Salesforce customer reviews off any AppExchange listing into a clean spreadsheet — complete with reviewer role, company, deployment notes, and ISV partner replies.

Salesforce AppExchange reviews are some of the highest-signal feedback in all of B2B software. Each one comes from a verified Salesforce customer who has actually deployed the app inside a live org, which means the text is dense with implementation detail, edition compatibility, and admin-versus-end-user perspective you simply do not get on consumer review sites. The problem: AppExchange gives you no export button, so all of that enterprise signal stays trapped behind an infinite-scroll reviews tab. Our Salesforce AppExchange review exporter solves that in a couple of clicks.

This guide walks through exactly what fields you can capture, the precise three-step workflow, and the AppExchange-specific quirks that make this data different from G2 or Capterra. Whether you are an ISV tracking competitors, an enterprise buyer assessing implementation risk, or a partner benchmarking your own support, by the end you will have a structured CSV ready for analysis in Excel, Google Sheets, or a BI tool.

What gets exported from Salesforce AppExchange

The extractor reads the structured data behind each review card and writes one row per review. The fields it captures are tailored to the AppExchange's enterprise context:

rating — the 1–5 star score for the review.
review_text — the full written feedback, untruncated.
review_date — when the review was posted.
reviewer_name — the customer's display name.
company — the reviewer's organization, when shown.
reviewer_role — admin, developer, or end-user perspective, when present.
deployment_notes — implementation and rollout detail surfaced in the review.
developer_reply — the ISV partner's response to the review.

Sample CSV header

Your export opens with a header row like this, ready to drop into any spreadsheet or pipeline:

rating,review_text,review_date,reviewer_name,company,reviewer_role,deployment_notes,developer_reply

Export AppExchange reviews in 3 steps

1. Install the Chrome extension

Open the Salesforce App Reviews Exporter on the Chrome Web Store and click Add to Chrome. There is no sign-up, no API key, and no Salesforce login required — the tool reads the public reviews page directly in your browser.

2. Navigate to the listing's reviews tab

Go to the app you want on AppExchange and open its reviews. The URL will look like appexchange.salesforce.com/listingDetail?listingId=[id]. Let the page settle so the first batch of reviews renders — the extension will handle scrolling and pagination from there.

3. Click export and download your CSV

Click the extension icon, then Export. It auto-scrolls through every review on the listing, collects all eight fields, and downloads a CSV (or Excel-ready file) to your machine. Open it directly in Excel or import it into Google Sheets and you are ready to analyze.

AppExchange-specific tips and quirks

AppExchange data behaves differently from general software review sites. Keep these points in mind as you work:

Reviews come from verified customers

Every AppExchange review is tied to a verified Salesforce customer who installed the app in a real org. That makes the dataset small but extraordinarily high-trust — there is almost no fake-review noise to filter out.

Admin vs end-user perspective matters

AppExchange reviews frequently distinguish whether the author was an admin or developer who configured the app or an end-user who lives in it daily. The reviewer_role field, when present, lets you separate setup pain from day-to-day experience.

Implementation detail is the gold

Because reviewers have actually deployed the app, they describe installation, configuration, data migration, and rollout. The deployment_notes field captures this — critical for enterprise procurement, where implementation risk often dominates the decision.

Edition and cloud compatibility shows up

Reviews often mention how the app behaves across Salesforce editions and clouds — Sales Cloud, Service Cloud, and beyond — plus the ISV partner's support quality. This is invaluable for ISV competitive intelligence.

Lower volume, higher signal

Expect fewer reviews than you would find on G2, but each one carries far more enterprise weight. Plan your analysis around depth per review rather than raw count.

Turn AppExchange reviews into insights

Once the CSV is open, these three recipes squeeze the most value out of the export:

Split sentiment by reviewer role

Group reviews by reviewer_role and compare average ratings for admins versus end-users. A gap tells you whether the app is hard to set up or hard to live with — two very different problems.

Flag implementation terms to size deployment risk

Keyword-flag the text and deployment_notes fields for words like install, config, migration, and deployment. The share of reviews mentioning these terms is a fast proxy for how heavy the rollout will be.

Track partner support via reply rate

Measure how often developer_reply is populated, especially on lower-star reviews, and watch the rate over time. A rising reply rate is a strong proxy for ISV partner support quality and engagement.

Who uses exported AppExchange reviews

Enterprise procurement teams

Use deployment notes and role-split sentiment to assess implementation risk before signing a contract.

ISV product & marketing teams

Mine competitor listings for feature gaps, edition complaints, and positioning angles — pure competitive intelligence.

Partner success managers

Benchmark your developer-reply rate and response sentiment against peers to prove support quality.

CRM ecosystem researchers

Aggregate reviews across many listings to map trends in the broader Salesforce app ecosystem.

Frequently Asked Questions

Does it capture reviewer role (admin vs end-user)?

Yes, when AppExchange surfaces it. The reviewer_role field is populated wherever the listing distinguishes admin, developer, or end-user authors, so you can slice sentiment by perspective.

Are these verified Salesforce customers?

Yes. AppExchange reviews come from verified Salesforce customers who have installed the app, which is why the dataset is so high-trust and dense with real deployment detail.

Does it capture developer/partner replies?

Yes. The developer_reply field captures the ISV partner's response to each review, so you can analyze support engagement alongside the feedback itself.

How many reviews can I export?

All of them on a given listing. The extension auto-scrolls through the entire reviews tab, so the only limit is how many reviews the listing actually has — which on AppExchange is typically a manageable number.

Do I need an account?

No. There is no sign-up and no Salesforce login required. The tool reads the public reviews page directly in your browser and exports straight to your machine.

Ready to export AppExchange reviews?

Turn any Salesforce AppExchange listing into a structured, analysis-ready spreadsheet in three clicks.

Get the Salesforce AppExchange Exporter

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