Tutorial · 8 min read

Export Atlassian Marketplace Reviews to CSV & Excel

A practical guide to pulling Atlassian Marketplace app reviews into a clean spreadsheet — with hosting type, host product, and app version intact — so you can analyze Cloud-versus-Data-Center quality, migration pain, and vendor support in minutes.

Atlassian Marketplace reviews are some of the richest software reviews on the web, and also some of the most awkward to read at scale. Each listing paginates its feedback a handful of entries at a time, and the details that matter most — whether a reviewer runs Cloud or Data Center, which host product they use, and what app version broke for them — are scattered across the page rather than sitting in a tidy table. If you want to compare an app against a competitor, or audit a plugin before rolling it out to a 5,000-seat Jira instance, copy-pasting is not a serious option.

This tutorial shows you how to export every review from any Atlassian Marketplace listing into CSV or Excel using the free Atlassian Marketplace review extractor Chrome extension. No account, no API keys, no scraping scripts — just open a reviews page, click export, and open the file in your spreadsheet tool of choice.

What gets exported from the Atlassian Marketplace

Every review row is captured as a structured record. Unlike a generic scraper, the export preserves the Atlassian-specific fields that make this data analytically valuable:

rating — the 1-to-5 star score the reviewer gave the app.
review_text — the full written feedback, untruncated.
review_date — when the review was posted.
reviewer_name — the display name of the author.
hosting_type — Cloud, Data Center, or Server, when the reviewer specifies it.
product — the host product (Jira, Confluence, Bitbucket, Trello).
app_version — the plugin version referenced in the review, when present.
vendor_reply — the partner's public response, a direct signal of support quality.

Sample CSV header

The exported file opens cleanly in Excel, Google Sheets, Numbers, or any tool that reads CSV. Here is the header row you can expect:

rating,review_text,review_date,reviewer_name,hosting_type,product,app_version,vendor_reply

Export Atlassian Marketplace reviews in 3 steps

1. Install the Chrome extension

Open the Atlassian Marketplace Review Extractor on the Chrome Web Store and click Add to Chrome. The extension stays dormant until you visit a Marketplace reviews page, so there is nothing to configure.

2. Navigate to a reviews page

Open the app you care about and go to its reviews tab. The URL follows the pattern marketplace.atlassian.com/apps/[id]/[slug]/reviews. You do not need to manually page through the list — the extension walks the pagination for you.

3. Click export

Click the extension icon, choose CSV or Excel, and let it collect the reviews. When it finishes, the file downloads automatically with every field above populated, ready to slice in a pivot table.

Atlassian-specific tips and quirks

Atlassian reviews behave differently from G2 or AppExchange reviews, and a few quirks are worth understanding before you analyze the data.

Hosting type is the axis that matters most

An Atlassian app can be loved on Cloud and broken on Data Center — or the reverse. Because hosting_type often ships inside the review, you can segment satisfaction by deployment model, which is something no aggregate star average will ever show you. Treat it as a first-class dimension, not a footnote.

One app spans four host products

Marketplace apps run across Jira, Confluence, Bitbucket, and Trello. The product field lets you confirm that a glowing review actually came from someone using the same host product you run, rather than a different surface entirely.

Migration pain hides in the text

With Server end-of-life behind the ecosystem, reviews frequently reference Server-to-Cloud migration friction. A quick text filter on words like "migration" surfaces the cohort of users who hit problems moving an app across deployment models.

Version compatibility is a recurring theme

Because the app_version often appears alongside complaints, a sudden cluster of low ratings on a single version is usually a release that broke compatibility with a host product upgrade.

Vendor replies reveal partner quality

The vendor_reply field is an underrated signal. A partner that responds thoughtfully to one-star reviews tells you more about long-term support than any marketing page.

Turn Atlassian Marketplace reviews into insights

Once the CSV is open, three quick recipes turn raw rows into decisions:

Recipe 1 — Cloud vs Data Center quality gap

Build a pivot table with hosting_type as rows and average rating as the value. A one-star spread between Cloud and Data Center is an immediate red flag for the deployment model you actually use.

Recipe 2 — Size the migration risk

Filter review_text for "migration" and count how many of those reviews are negative. That ratio is a fast proxy for how painful a Server-to-Cloud move will be for this app.

Recipe 3 — Catch a broken release

Trend average rating by app_version. A version where ratings nosedive almost always points to a compatibility regression worth flagging.

Who uses exported Atlassian reviews

App vendors

Marketplace partners pull competitor reviews to benchmark satisfaction by host product and hosting type, and to find feature gaps to exploit.

Atlassian admins

Administrators selecting a plugin filter reviews to their own deployment model before approving an app for a large Jira or Confluence instance.

Migration teams

Teams planning a Server-to-Cloud move assess per-app migration risk by reading the cohort of reviews that mention the transition.

Product managers

PMs prioritize the roadmap by clustering recurring complaints in review_text against their own backlog.

Frequently Asked Questions

Does it capture Cloud vs Data Center hosting type?

Yes — when the reviewer specifies their deployment model, it is captured in the hosting_type column. Some older reviews omit it, in which case the field is left empty.

Does it work across Jira, Confluence, and Bitbucket apps?

Yes. Any app listing on the Atlassian Marketplace works, regardless of host product — Jira, Confluence, Bitbucket, or Trello — and the host product is recorded in the product field.

Does it capture vendor replies?

Yes. Public partner responses are exported in the vendor_reply column so you can audit support quality alongside the original feedback.

How many reviews can I export?

The extension walks the full pagination of a listing, so you can export all available reviews for an app in a single pass — from a handful to several thousand.

Do I need an account?

No. There is no sign-up, no login, and no API key. Install the extension, open a reviews page, and export — everything runs locally in your browser.

Start exporting Atlassian reviews

Pull a full Marketplace listing into a clean spreadsheet and start segmenting by hosting type, host product, and version today.

Get the Atlassian Marketplace extractor

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